WAVE Mouse Mat

Shipping Costs

Shipping costs will depend on your location and the size and weight of your order. Your full shipping cost will be displayed at the checkout before you place your order.

Prices for many items across the store have been lowered to accommodate this change.

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The below products will have a larger shipping cost due to their large box size.

TITAN Cockpit
INERTIA Bucket Seat
CHASE Bucket Seat

For select locations there may be costs associated with missed deliveries. This will be made visible before you place your order and you will have to accept that you understand these additional costs before your order may be placed.

Shipping Times and locations

We use UPS to send all of our EU orders. 

Orders have a transit time of 3-14 business days.  Shipping times do vary based on location and courier availability.

GT Omega only has the capacity to ship orders to residential and commercial addresses in the EU.

We cannot currently ship to the following locations:

Cyprus, Turkey, Ukraine and Madeira in Portugal.

Returns

At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. We offer 14-day returns on products bought from our store.

This excludes Clearance Items which are not eligible to be returned.

For a full breakdown of our Returns policy, please visit our Returns Page.

Warranty

GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems can occur. Therefore GT Omega grants 18 months of manufacturer’s warranty for our chairs, simulator cockpits and desks starting from the day of delivery. All other accessories are warranted for a period of 1 year. For more information on what our warranty covers, please visit our Warranty Page.

ROUTE Shipping Insurance

We offer ROUTE Shipping Protection at checkout to give you added peace of mind if something goes wrong during delivery.

If you purchased ROUTE Shipping Protection and are experiencing an issue with your shipment , such as loss, damage, or theft, you must contact Route directly as your first step.

ROUTE will review your claim and determine whether the issue is covered under their protection policy.

👉 Submit a claim or get support from ROUTE here:

https://shoppers.help.route.com/hc/en-us

Please note:

• ROUTE handles all claims related to insured shipments.
  
• Our customer support team is unable to process shipping claims that are covered by ROUTE.

MOZA Racing Product Support

For any issues related to MOZA Racing products, including technical issues, defects, setup questions, or warranty claims, customers must contact MOZA Racing directly.

MOZA Racing manages all product support and warranty services for their products.

👉 Submit a support ticket with MOZA Racing here:

https://support.mozaracing.com/en/support/tickets/new

Please Note:
MOZA Racing Correspondence must be through MOZA's support process linked above. We cannot take action on Discord and social media messages.