UK
US
EU
Shipping and Returns
Shipping
At GT Omega, we aim to despatch products within 1 business day, this is subject to the product being in stock. We will inform you if a product is out of stock or will not be dispatched within this timescale. Delivery usually takes 3-5 working days from date of despatch depending on customers location.
*GT Omega takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait longer for your order.
Shipping Costs
Shipping costs are calculated at the checkout. These are based on the total weight of your order and will be displayed to you before you decide to make a purchase.
Shipping Region
GT Omega currently ships orders to the contiguous United States, excluding Alaska and Hawaii. Unfortunately, we are unable to deliver to military addresses, PO boxes, APO, or FPO locations. All orders are dispatched directly from our headquarters in Glasgow, Scotland, to our customers.
Delivery Method
We use FedEx and UPS to send all of our US orders. Orders have a transit time of 3-5 business days. Shipping times do vary due to location.
We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.
GT Omega will not be held accountable for any delays in shipping due to customs, courier delays or unforeseen circumstances outside of our control.
Tracking
When your order is despatched from our Distribution Centre, we'll send you an email with your tracking number and a link to our courier’s website to tell you the current status of your delivery.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
Shipping Damage
GT Omega ships all products in their original packaging straight from our manufacturing warehouses, so our customers can receive the products in immaculate condition. If you should receive a product that has been damaged while in transit please contact us so we can work with you to make things right.
Returns
At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. Please review our return policy below to ensure a smooth and hassle-free experience.
14-Day Return Window
You have 14 days from the date of arrival to initiate a return for eligible items. Returns requested after this period will not be accepted. Once you have notified us of your intention to return your item, you have 14 days to send it back to us.
Condition of Returned Items
Returned items must be in the same condition as they were when shipped from our facility. Please ensure that the product is unused and in its original packaging. Any items not meeting these criteria may be subject to a restocking fee or may not be eligible for a refund.
Return Shipping
Customers are responsible for covering all costs associated with the return shipment, including shipping fees, taxes, and any applicable customs charges. We highly recommend using a tracked shipping service and obtaining a shipping receipt for your records. GT Omega will not be liable for any items lost or damaged during return shipping.
How to Initiate a Return
To return an item, first download and complete our return form then contact our customer service team via the contact form on our website.
Please provide your order number, details of the product you wish to return, and your completed return form. Our customer support team will provide a suitable return address and will send you back a completed version of the return form which you must include inside your return packaging before shipping.
Failure to do this may considerably slow down the refund process.
Refund Process
Once we receive the returned item(s) and verify that they meet our return policy criteria, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and bank. We aim to have all refunds processed and cleared within 14 days of receiving the return. When a product is successfully returned we will refund up to the full cost of the product excluding any shipping costs.
Gift Cards
Refunds on Unused Gift Cards: Unused gift cards are refundable to the person who originally purchased them. Refunds will be processed through the original payment method used during the purchase.
Refunds for Products Purchased with Gift Cards: Products purchased using gift cards can be refunded to the same gift card(s) used in the original transaction. Any extra paid will be refunded to the original payment method of that order.
Once Used, No Refunds: Once a gift card has been partially or fully redeemed, it cannot be refunded. However, any remaining balance on the card can still be used for future purchases.
Contact Us
If you have any further questions or need assistance regarding returns, feel free to contact our customer service team using our contact form on. We're here to help!
