Shipping Costs
Shipping costs are calculated based on item size, order contents, quantity, and delivery location.
Shipping rates are always clearly displayed at checkout before payment and may vary depending on the items in your order.
Please note that offshore locations will incur an additional surcharge of £80 for large items and orders.
Digital purchases, such as GT Omega Gift Cards, have no shipping costs.
Order Cut-Off Time:
Orders placed before 1:00pm GMT (Monday–Friday) will be processed the same working day. Orders placed after 1:00pm GMT, on weekends, or on public holidays will be processed on the next working day. We will aim to ship these orders the same day where possible but during busy periods this might not be possible.
Shipping Times
We use FedEx, Parcel Force, UPS, DX Delivery and Royal Mail to send all of our UK orders.
Orders have a transit time of 1-5 business days. Shipping times do vary due to location.
Returns
At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. We offer 14-day returns on products bought from our store.
This excludes Clearance Items which are not eligible to be returned.
For a full breakdown of our Returns policy, please visit our Returns Page.
Warranty
GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems can occur. Therefore GT Omega grants 18 months of manufacturer’s warranty for our chairs, simulator cockpits and desks starting from the day of delivery. All other accessories are warranted for a period of 1 year. For more information on what our warranty covers, please visit our Warranty Page.
Please note that our Clothing and Backpacks and Other Merchandise carry a 30 Day Warranty.
Asetek Simsports
For Asetek returns and refund requests, please reach out to us directly through our contact form, and our team will assist you promptly.
For products under warranty, repairs will be managed directly by Asetek. This ensures swift and efficient handling of any issues that may arise during the warranty period. Please refer to our warranty policy for detailed information on coverage and terms.
For assistance with warranty claims or repairs, please visit Asetek's dedicated support page at Asetek Support. Their team is equipped to provide expert guidance and resolve any concerns you may have regarding your product's functionality.
GT Omega discount codes or loyalty point rewards will not work on Asetek branded products.
ROUTE Shipping Insurance
We offer ROUTE Shipping Protection at checkout to give you added peace of mind if something goes wrong during delivery.
If you purchased ROUTE Shipping Protection and are experiencing an issue with your shipment , such as loss, damage, or theft, you must contact Route directly as your first step.
ROUTE will review your claim and determine whether the issue is covered under their protection policy. Please note that ROUTE handle all delivery related claims for insured shipments.
👉 Submit a claim or get support from ROUTE here:
https://shoppers.help.route.com/hc/en-us
MOZA Racing Product Support
For any issues related to MOZA Racing products, including technical issues, defects, setup questions, or warranty claims, customers must contact MOZA Racing directly.
MOZA Racing manages all product support and warranty services for their products.
GT Omega discount codes or loyalty point rewards will not work on MOZA branded products.
👉 Submit a support ticket with MOZA Racing here:
https://support.mozaracing.com/en/support/tickets/new
Please Note:
MOZA Racing Correspondence must be through MOZA's support process linked above. We cannot take action on Discord and social media messages.
