Michael W.
It has been the best part of a week since I received my chair only to open the box to find that parts such as pre-installed bolts and washers were missing alongside others having what appears to be dirt ingrained in them. I've been trying for the best part of the week to speak to customer service who have far less than helpful by offering replacement parts when it's safe to say I've been given an already returned chair by the looks of it as the box also included some empty bags that had previously been opened.
I'm now being told the best course of action is to be issued a refund and return the chair and order another one, of course charging me for the return of the product. Why is it so difficult for someone to admit a mistake has been made and to replace the chair? Why is it even in consideration that I should be charged 10% of the price of the item for a return when I don't want a return I want a replacement.
After purchasing a number of products before I've never had an issue but as soon as one arises it starts to make me significantly lose faith in GT Omega as a company.
Having to spend so much time and effort simply to receive what I paid for instead of being given goods that aren't fit for purpose is beyond frustrating.
Definitely would not recommend as there seems to be little effort to help you out when the company has messed up.
Don H.
top quality product
Claire P.
Fantastic quality chair
Chris C.
Awesome looking and such a comfy chair! Easily built and feels great to work in!
Michael D.
Personally, I am not a gamer, however, I needed a chair that supported me in all the right places and was comfortable for long times sitting in it. From my head, neck, back arms and legs. This chair ticks all the boxes.
My son is a gamer and introduced me to the chair. He loves his as well!
Justine W.
My son is 6ft 1 and a big lad was struggling to find a chair suitable for him .
Conner N.
I generally like GT Omega Chairs, this is my second time owning one, my first was a second-hand model from a local business that shut down, it was a few years old when I bought it and lasted 2-3 years (when I was especially overweight and was well beyond its weight capacity) although it eventually snapped at the metal under the seat. THIS chair, is quite a bit bigger being the XL model, and while I feel that either the wings at the side of the seat could be lower, or the seat a touch wider, I think it is a good fit for a larger build, I have lost a lot of weight, and with a considerable amount of headroom with the weight capacity I could easily see this chair lasting me another 8-10 years. The construction is sturdy with good mountings, the plastic covers for the hinges could be better quality, and I find the lumbar pillow is particularly uncomfortable, however the plastic does the job, and the seat is very comfortable sans the pillow.
Luke A.
Support is great however the change in the height of the pro XL is disappointing. I have had a Pro chair for years and decided to upgrade to the XL version and am very disappointed that it does not go as high as my old pro.
Support have been great and have shipped larger wheels which I’ve yet to receive - but I suspect it won’t make a major difference and I will have to change the piston itself before long.
Andrew G.
The chair is really nice very comfortable, for me the back lumber pillow is a little big and at times can get uncomfortable. The instructions to build the chair was very straightforward and easy to understand. Overall great experience.
Jordan W.
My two products are worth every penny if not more
william k.
Great chair very comfortable and nice materials 10/10 experience!
Mantas S.
the quality of the chair is good, but I received it with a bad gas piston, my chair can only lift up and down 2cm, I tried to contact the sellers, they gave me the choice of either beautifying the chair or keeping it as it is, because they no longer have gas pistons in the warehouse, and if they want to beautify, they will charge me 10% of the chair worth any beautification fee :(
kurtis l.
I like the chair but the one thing i noticed after I built the chair was that there was a tear in the lining at the top
Adam B.
Upholstery ripped open multiple places within a year. According to the customer service it is "normal wear & tear". :)
Raigardas L.
my back hurts from sitting and my spine is slowly curved because of it
kellum c.
i got this chair and instantly had problems with this chair the back failed and the hook that holds the elastic on bent and snaped out and the side mechanism keeps jamming (this is all in the first week of owning the chair)i then contacted support who tried to tell me that their wasn't anything wrong with it so i had to open the chair to get more photos i then tried to just get a refund and told i would have to package every thing in the original packaging witch i all ready told them i don't have but just to top all of that off i would have to fully dismantle the chair including the piston that is near impossible to remove by hand so to find out if you need to return anything you need to make it un returnable after all of that the support sent replacement parts but not both of them
Grant C.
Love the look of my chair, looks fantastic and very happy with the comfort level etc.
I do however have an issue where the bottom of the gas piston sticks out the bottom of my chair too far and contacts the ground.
Having seen a review similar to this, and that person being referred to support. I thought I would do the same then leave a glowing review afterwards.
However, sadly after speaking to "Jay" at GTOmega Support, I am advised that this is normal behaviour and not a defect.
Unsure how a piece of metal physically scraping the floor can be classed as anything but a defect, but here we are, and as such here is your 3 star review for the pretty chair that is now damaging my floor.
Dan S.
By far the comfiest gaming chair I've ever sat in. The packaging was great and its so easy to assemble. The turnaround time from order placement to delivered and built was less than 4 days, fantastic company, will definitely use again, thanks GTOmega!
Francisco Pedro D.
Loving the chair, very comfortable and easy to assemble.
Felipe M.
I already have the GT Omega Prime rig, and needed a office chair...so easy pick.
Paul S.
Absolutely love the new chair, so comfortable and flexible to suit any seating position.
Would 100% Recommend.
Ashley F.
Every time I get in and out of the chair the arm rests shock me and the back of the chair since day one sounds so noisy like it’s 30 years old but apparently to the customer service it’s normal I was told
Mario T.
The chair is great and the company has good customer support which helped me when there were a couple of issues with the delivery. I would definitely recommend this chair, the XL pro with XL wheels is great for a big guy like me..
Fabian S.
For the Love of God avoid this company at all costs. The chair i ordered about a year ago is already broken an dthe customer "Support" trys anything it can to deny me my warranty rights. Those chairs are cheap and absolute garbage. They break very easily if you use them more then 2 times a week. If you value your Money, go to Secret Labs or even buy a chair from Razor. Even if you pay a lot for the name you at least get a decent chair. Not like here, where you get trash in form of a chair
Scott C.
Got this chair last week, such a massive improvement from my old PRO XL that lsted me 8 years cant fault build quality up until now. im not sure but believe the piston part is not ment to go right through to the floor , please GT team can u help fix this !
carol r.
my son loves he,s chair a lot bigger than his last one
Daryl R.
My cousin bought one a while ago and highly recommended it, since buying mine I've informed everyone I know who now works from home.
Nicola C.
So unbelievably happy with my chair!! I had a small issue with the gaslight touching my carpet so I got in touch with the team and they sent out some lathes castor wheels the next day free of charge!! I mean talk about amazing customer service!! Very very happy and it completes my set up nicely and looked the top dollar while streaming! Thanks again guys I will be a returning customer in the future for sure! My partner is also going to be ordering a chair in the future!!
Elizabeth B.
Best chair I've ever had. I'm disabled and sitting for long periods in any chair but my wheelchair leads to excruciating pain, leading me to have to go and lie down flat for hours till the pain subsides but not with this chair! Now I can actually do things without having to factor in hours-long breaks all the time. This chair has made a disabled gamer very happy
Tobias T.
Terrible experience with my latest and I promise final purchase from this company.
I recently purchased a new XL chair, the piston slid through the base down to the floor... I contacted support and they wanted to send me XL wheels to try and raise it off the floor, so you know I can sit proper and not have it tear up my carpet and floor.
I have a back injury and this thing has been killing me to sit in but I don't have another choice at the moment.
I asked them to please just send another wheel base and piston so I can sit properly and not have it destroying the floor. They said the XL wheels are the only option. Otherwise it's a refund and return.
I spent almost 400 on this chair only to have it fail and they refuse the only option to give me the working product I PAID FOR, I'm done with them and you should avoid them too.
Sharin D.
The PRO XL Series chair is excellent. I bought it for my son in his 20’s for Christmas. It’s a good sturdy chair, great design & very comfortable. I will definitely be recommending to my family & friends.
Thank you
Logan O.
Chair is brilliant, unfortunately armrest broke a couple weeks in but luckily got a new one sent out for free
Becky A.
Very happy with the chair, only built it today as it was a Christmas present for my son. Seems very sturdy and he says it’s very comfortable
alex s.
Just an amazing chair
Terry R.
I decided to buy this chair because I purchased the Apex wheel stand, then the Apex rear seat frame and I like the seat that came with that. It looks different than the one they are selling now, though. All that stuff is built like a brick shit house so I got the Pro XL chair. I'm a 6 foot, 210lb average built sac of meat and it fits me perfectly. I can sit in it for at least 8 hours without my back and ass hurting. It feels like the cushions and pillows are all memory foam or something similar. It doesn't wobble or creek when you move. I got the arm pads to go with it and I'm glad I did. They are also good quality and memory foam and make the chair look cooler. If the chair lasts at least 5 years, I think it's a good deal for $329. I'm happy.
Caitlin M.
Great chair, XL is huge and super comfy. Easy to assemble, got the extra arm rest pads too which are great but do make the arm rests quite high so need to set them lower than usual.
Jason Q.
good size, good quality, reasonable price
Ben S.
My second chair now and I think I'm going to be having problems already with this one to. The other one fully collapsed and I've emailed and rang and got no where with my old chair . Few minor things wrong with this chair just hope it can last more then 12 months this year
Chris C.
I originally spent 150$ on a GTRacing chair and thought 150 was too much at the time. That chair left me witb a sore ass and worn out back for 2 years. Then 2 years later, now, i spent $400 on a GT Omega chair and again thought it was too much. But this had been the absolute best chair i could ask for. The click of the armrests locking into position, the 6+ inches of cushion, the high-quality fabric. Everything about this chair is perfect for anybody and nothing about it turns me away. 11/10
Robert P.
This is actually the second GT chair I've had but I've put on quite a bit of weight and my old one isn't rated for me now but this one is even better than my first one .The build quality is 1st class,construction is very easy and doesn't take long the finished result is very secure and comfortable. A 1st class company and a 1st class chair.
Martin C.
Very fast deliver , easy to set up and would recommend to anyone to buy one .
Ben B.
arm rests need a optional padding
Robert M.
Actually using this chair for work purposes. The best investment for work I have made.
Lisa B.
Fast delivery, everything packaged with such care. Gaming chair is the most comfortable seat in the house!! The product is superior quality and excellent value for money, to be honest it’s a steal at the price we bought it for, especially after looking at other companies , who I won’t mention it’s a secret!!! :).
Sean S.
This chair is cheaply made the metal is potmetal i would never recommend this chair to anyone the price is way to high for this chair and it is not comfortable at all the seat is hard as a rock. Not to mention it literally blewup when i sat in it today sending me straight to the floor.
Anthony T.
Great office chair that doubles as a gaming chair. Pairs perfectly with my GT Omega Wheel Stand pro. Full ergonomic support. Quick and easy assembly. Going to order a second Pro XL so I don’t have to move the chair from my upstairs office to my basement sim racing room.
Matthew W.
Only had this chair for a month and not happy with it at all, the seat of the chair is really good but the only issue I have is the loud cracking noise coming from under the chair its self, been in touch by email with a support agent from GT-Omega that said to WD40 the bolt holes under the seat but this has not stopped the cracking noise, otherwise it would be a very nice gaming chair, still waiting for support to get back in touch.
jiwan g.
Good quality chair, this is my second pro XL.
However the size of the seat has decreased. It now has raised sides on the seat. Now my thighs are rested on the raised sides and it gets painful after a while of sitting on it.
Sadly I did not check the seat size as I had pro xl before and I was fine with the size of the seat. The difference now in seat size between pro and pro XL is 0.5 cm (pro = 40cm, pro xl = 40.5cm). which I find odd as its not really that much bigger. If it didn't have the raised sides on the seat it might not have been such a nuisance.
Anyway I cant be arsed to deal with returns so I'll keep this chair. Just thought someone might find the review helpfull regarding the not so XL seat difference on the chair.
Best to everyone.
Ronald H.
I'm a big guy (overweight) so I find the seat uncomfortable for my backside because it's a bucket-seat shape, and my big ass gets squeezed in a pretty unpleasant way. I'm using a booster cushion right now to try to alleviate the problem but due to this I'm not using the chair much right now. One other thing: I would love to be able to temporarily remove the armrests as I'm a guitarist and want to use the chair for practice sessions. I can't do this with this chair right now as the armrests (no matter how I adjust them) are in the way. Previous chairs I've bought had the ability to remove or retract the arms but sadly this one doesn't and I may have to buy another chair to play on.
Justin K.
It's a great, comfortable chair. Easy to assemble. All parts seem to be durable.
Kyle N.
The cushion on my seat seems to have a dead spot - like there's missing support material from underneath. I've largely fixed it by ordering a cushion off Amazon but if you could send me a replacement bottom part that would be ideal
Hans B.
Best chair i ever had !, great fabric, good customer service, overall, very good...
Warren S.
This chair is absolutely amazing. Extremely comfortable. I highly recommend
Joseph S.
Great chair, easy to put together!
david c.
Best I’ve ever had, heard about them from the icecreamupload streamers on twitch
Jane G.
Excellent service we had a problem with base and within 24 hours of emailing it was all sorted and new one sent out.
Cesar M.
Comfortable and easy to set up.
KARA O.
Really great chair, I purchased the arm pads aswell which I would recommend. I did have an issue with one of the arms but this was resolved very quickly by an excellent customer service department.
Daniel G.
Customer service 10/10 (Lawrence was incredibly helpful
Comfort 10/10 - The chair is unbelievable for long work/ gaming sessions.
Price 10/10
Looks 10/10
Building experience 10/10 took no more than 20 mins all in
Would 100% recommend opting for the arm rest pads as the plastic can be a little rough on the elbows after a while.
All in all this is the best chair I’ve ever owned - not too familiar with the high end gaming chairs but I think anyone would be more than happy with these!
Jacek D.
Perfect quality, easy to assembly. For my size is a perfect chair. Recommend for everyone
Daniel D.
Chair super comfortable and it really helps with my bad back posture really good for long day use
Paul C.
Amazing GT OMEGA.
The Pro XL Series is perfectly designed. I ordered the Pro XL series in red to go with the smart look of my set up. The pro XL series is very comfortable and very easy to keep it clean and always shining.
Sudhir M.
Excellent chair. This is now my 3rd purchase of a GT Omega Pro chair. Amazingly comfortable. This is in comparison to no name PU leather office chairs from Hunt Office in Ireland, and to the Arozzi Verona V2 Gaming chair from Curry's PC World. I have also bought 2 chairs from Noble Chairs - 1 x Hero and 1 x EPIC. The Noble Chairs are in a different price range, costing double the price of the GT Omega Pro chairs. The Noble Chairs are more comfortable and seem to use more premium soft touch PU leather, but for the price, the GT Omega Pro XL chair is an amazing chair. I also tested a Corsair gaming chair in an electronics store, and the GT Omega Pro was way more comfortable. For the price, you won't find a better chair than the GT Omega Pro XL.
Kevin B.
Its the 3rd one I've bought and I've no complaints, very nice to sit in and last ages. Top chair for gaming your face off :)
Damien B.
Very comfy and sturdy, I’m a big (ish) bloke and I don’t feel like the chair is going to break under me at any minute. The adjustability is fantastic, the arms the lumbar support the height and tilt all great, I have actually dozed off for a hour or so in it.
ryan f.
Very good chair 10/10
Edward S.
This would have been five stars but for a couple of issues. The first being when you lean back and reclaimed the whole mechanism has an annoying click clunk. The second being the annoyance of the chair tipping forward on the wheels when being pulled into the desk due to the way the spokes sit sometimes.
Darren B.
I had one of these chairs 5 years ago. It was comfy, spacious, good support.
Now the design has slightly changed - the seat is morenarrow and therefore hurts my legs where my legs are on the sides of the seat pad - it's meant for bigger people and should accommodate that.
The new head and back rests are too big and don't really support me in the right places, so I have to use the chair without them, which is pointless.
One arm rest keeps falling down every now and then without me pushing the button in.
After around 6 hours of play time, I ache. Which I didn't with my last chair - the butt support isn't as comfortable as I'd hoped. I'm hoping with time it'll get easier and more comfortable, but I'm really not sure.
Easy to put together and looks good. But not as quality as I'd thought, hoped and remembered.
Noëlle M.
Déjà commandé en 2017 en xl
Recommandé a nouveau mais la chaise est beaucoup plus petite,et le système en bas ne roule pas et ce mais pas en place normalement,on risque de basculer.
La qualité du tissus est super.
Kieran B.
Good Build quality, comfy neck pillow and armrests.
Seat is not long enough, had to remove lumbar support as with it half my arse was over the front of the seat. The raised sides of the seat further restrict leg space and put unnessercery pressure on the 2 guys downstairs. I cant imagine what the non-XL is like.
Overall much worse than my previous Gt Omega chair which was an easy 5*.
FELIPE S.
Really good chair! What you have for the price is unbelievable. I highly recommend it. I got the Fabric one and it is breathable and don’t stick on yous skin a the leather one does. Also very comfy.
The only issue i have is it comes with a micro hole on the back. I was disappointed at first but it is no big deal.
Lewis R.
Absolutely fantastic chair! Really comfortable and can sit for hours playing online.
Katy R.
Great looking and comfortable chair
Sean A.
Absolutely amazing chair! Really love it and find it amazingly comfortable. The old downfall would be in the instructions that the 16 (Or however many there were) came pre-attached to the chair as I was looking for them in the box and packaging.
Small comment, but I would definitely recommend you to a friend! :D
Sean B.
Love this chair, it's the most comfortable one I've ever had.
I work from home 8-9 hrs a day and then couple of hours gaming so it sees a lot of use.
Love it
Thank you
Daniel U.
It's great chair, I love it. It's better than all of my previous chairs.
Jesnin P.
the chair was great but it does not go low enough.. keep that in mind when your not buying a adjustable table! otherwise its perfect!!!
Carlo V.
Hello everyone! I work many hours in the recording studio, and soon all my passion to satisfy the requests of my clients. I was looking for a studio chair that offered the best support for my back and the necessary solidity (I'm 1.90 x 110 kg tall ...), to guarantee me a good durability. My new Gt Omega Pro XL includes everything I wanted at an unbeatable price! Now I can work in maximum comfort and with maximum concentration!
Thanks for your work! Thanks for your products!
Andrea Viola - EVOMIXSTUDIO.COM
Shahad a.
Amazing perfect chair for me and the customer service was great
Andrea V.
I professionally perform mixing & mastering on music tracks and therefore I spend many hours on the PC for these work reasons.
I am 192 cm tall. and weight 105 Kg. I was looking for a chair that would guarantee me the best posture in order to avoid back pain. Luckily for me I came to GtOmega and I bought the Pro XL in fabric from them, received perfectly packaged after just 3 days !! Excellent chair !! Great quality of materials, solidity and all the comfort I wanted! I'll buy 2 more for my studio! Thanks GtOmega!
Andy evomixstudio.com
Colin M.
This is my second chair having bought one for my son for Christmas. Extremely happy with both of them but the pro line is exceptionally good. Brilliant quality and very comfortable. Great value compared to other manufacturers who chrage considerably more for less of a chair. I'm also 6'3" and finding a chair that is comfortable for my height, legroom and back length was difficult.
I have 2 other boys who are now looking enviously and reminding me their birthdays are coming soon.
Zach J.
deadly chair love it lad
darrell c.
Slight issue with piston on delivery but replacement shipped in quick time and now all great.
Nijole G.
Fast service and quality product
James K.
Love the chair! Super comfortable with ample room. Bit heavy - so it tends to "dig in" with the carpet. However, removable arms is brilliant and the pillows are comfy too. Love it for gaming and writing music.
Adam T.
Comfy chair, looks great. Very happy with purchase.
Dom C.
Used for years top quality products for half the price of competition. Top tier support aswell!
Carl H.
Box was large & very heavy, parcelforce guy was panting after one flight of stairs. The weight reflects the quality & build of the chair which surprised even me. Well packed & protected. Instructions were easy to follow, took me, an old guy around 40 minutes to build being careful. There are weighty parts, again reflects the build, and some may need an extra pair of hands. The PVC leather is thicker & feels more hard wearing than I've experienced previously, the new style headrest & lumbar support feel exquisite, soft yet supportive. The caster wheels glide effortlessly on the new floor pad too. Extremely pleased with the quality, comfort & build. Great value, great quality = one very happy customer.
Graham T.
Real comfortable chair, and very easy to construct. Has a full variety of features, from rocking to recliner. I am 6ft 3 and I fit in to it well. And a bonus, It’s even got my initials embroidered (GT) in to it. Initially thought a bit pricy for a chair but to be fair well worth it.
Csányi K.
I like it very much!
John W.
Fantastic product with good customer service and fast delivery
James D.
Honestly been after a good gaming chair for a while was stuck between a few and wanted the right one for me as am such a bigger lad weighing in at 19 stone and seen this chair and thought this XL one will be the best it arrived very well packed and the chair looks amazing once it’s all together very solid chair but don’t be fooled cause it says XL doesn’t mean it’s gonna be for you bigger lads the side parts to the chair actually dig into you’re legs which isn’t very comfortable once sat down they should have made it more flat instead of a bucket seat style
Duane R.
I find the chair mediocre at best. The grooves on the sides of the bottom on the chair make it highly uncomfortable. The lumbar support also is useless. It is however very sturdy.