Shipping and Returns
Shipping
Shipping Costs
Shipping costs are calculated based on item size, order contents, quantity, and delivery location.
- Small Items: from £4.95
- Standard Shipping: from £9.95
- Large Items & Orders: from £29.95
Shipping rates are always clearly displayed at checkout before payment and may vary depending on the items in your order.
Please note that offshore locations will incur an additional surcharge of £80 for large items and orders.
Northern Ireland has its own shipping rate which has a minimum of £15.95 and will increase depending on the size of your item and number of items in your order. This cost will be presented to you at the checkout before you complete your order.
Digital purchases, such as GT Omega Gift Cards, have no shipping costs.
Order Cut-Off Time:
Orders placed before 1:00pm GMT (Monday–Friday) will be processed the same working day and we will aim to get your order out for delivery that day. Orders placed after 1:00pm GMT, on weekends, or on public holidays will be processed on the next working day.
We will aim to ship these orders the same day where possible but during busy periods this might not be possible.
Shipping Region
Our UK Store covers delivery to residential and commercial addresses in the UK Mainland, Highlands and island.
We currently do not ship to any location outside the areas stated above and you must have a delivery address in an area we ship to in order for us to process your order from our UK store.
European Customers: www.gtomega.eu
American Customers: www.gtomega.com
Delivery Method
We use FedEx, Parcel Force, UPS, DX Delivery, DPD and Royal Mail to send all of our UK orders. Orders have a transit time of 1-5 business days. Shipping times do vary due to location.
We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.
GT Omega will not be held accountable for any delays in shipping due to customs, courier delays or unforeseen circumstances outside of our control.
Tracking
For the most up-to-date information on your delivery please check on your order status with Aftership.
When your order is dispatched from our Distribution Centre, we'll send you an email with your tracking number and a link to our courier’s website to tell you the current status of your delivery.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
Shipping Damage
GT Omega ships all products in their original packaging straight from our manufacturing warehouses, so our customers can receive the products in immaculate condition. If you should receive a product that has been damaged while in transit please contact us so we can work with you to make things right.
Returns
At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. Please review our return policy below to ensure a smooth and hassle-free experience.
14-Day Return Window
You have 14 days from the date of arrival to initiate a return for eligible items. Returns requested after this period will not be accepted. Once you have notified us of your intention to return your item, you have 14 days to send it back to us.
Condition of Returned Items
Returned items must be in the same condition as they were when shipped from our facility. Please ensure that the product is unused and in its original packaging. Any items not meeting these criteria may be subject to a restocking fee or may not be eligible for a refund.
Return Shipping
Customers are responsible for covering all costs associated with the return shipment, including shipping fees, taxes, and any applicable customs charges. We highly recommend using a tracked shipping service and obtaining a shipping receipt for your records. GT Omega will not be liable for any items lost or damaged during return shipping.
How to Initiate a Return
To return an item, first download and complete our return form then contact our customer service team via the contact form on our website.
Please provide your order number, details of the product you wish to return, and your completed return form. Our customer support team will provide a suitable return address and will send you back a completed version of the return form which you must include inside your return packaging before shipping.
Failure to do this may considerably slow down the refund process.
Refund Process
Once we receive the returned item(s) and verify that they meet our return policy criteria, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and bank. We aim to have all refunds processed and cleared within 14 days of receiving the return. When a product is successfully returned we will refund up to the full cost of the product excluding any shipping costs.
Gift Cards
Refunds on Unused Gift Cards: Unused gift cards are refundable to the person who originally purchased them. Refunds will be processed through the original payment method used during the purchase.
Refunds for Products Purchased with Gift Cards: Products purchased using gift cards can be refunded to the same gift card(s) used in the original transaction. Any extra paid will be refunded to the original payment method of that order.
Once Used, No Refunds: Once a gift card has been partially or fully redeemed, it cannot be refunded. However, any remaining balance on the card can still be used for future purchases.
Asetek Simsports
For Asetek returns and refund requests, please reach out to us directly through our contact form, and our team will assist you promptly.
For products under warranty, repairs will be managed directly by Asetek. This ensures swift and efficient handling of any issues that may arise during the warranty period. Please refer to our warranty policy for detailed information on coverage and terms.
For assistance with warranty claims or repairs, please visit Asetek's dedicated support page at Asetek Support. Their team is equipped to provide expert guidance and resolve any concerns you may have regarding your product's functionality.
Contact Us
If you have any further questions or need assistance regarding returns, feel free to contact our customer service team using our contact form on. We're here to help!
ROUTE Shipping Insurance
We offer ROUTE Shipping Protection at checkout to give you added peace of mind if something goes wrong during delivery.
If you purchased ROUTE Shipping Protection and are experiencing an issue with your shipment , such as loss, damage, or theft, you must contact Route directly as your first step.
ROUTE will review your claim and determine whether the issue is covered under their protection policy.
Please note that ROUTE handle all delivery related claims for insured shipments.
👉 Submit a claim or get support from ROUTE here:
https://shoppers.help.route.com/hc/en-us
MOZA Racing Product Support
For any issues related to MOZA Racing products, including technical issues, defects, setup questions, or warranty claims, customers must contact MOZA Racing directly.
MOZA Racing manages all product support and warranty services for their products.
👉 Submit a support ticket with MOZA Racing here:
https://support.mozaracing.com/en/support/tickets/new
Please Note:
MOZA Racing Correspondence must be through MOZA's support process linked above. We cannot take action on Discord and social media messages.
