UK
US
EU
Shipping Costs
Shipping costs are determined by the size and location of your order as follows:
- Small Items: £4.95
- Standard Shipping: £9.95
- Large Items and Orders: £29.95
Please note that offshore locations will incur an additional surcharge of £80 for large items and orders.
Digital purchases, such as GT Omega Gift Cards, have no shipping costs.
For a full breakdown of our shipping rates, please visit our Shipping Page.
Shipping Times
We use FedEx, Parcel Force, UPS, DX Delivery and Royal Mail to send all of our UK orders.
Orders have a transit time of 1-5 business days. Shipping times do vary due to location.
Returns
At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. We offer 14-day returns on products bought from our store.
This excludes Clearance Items which are not eligible to be returned.
For a full breakdown of our Returns policy, please visit our Returns Page.
Warranty
GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems can occur. Therefore GT Omega grants 18 months of manufacturer’s warranty for our chairs, simulator cockpits and desks starting from the day of delivery. All other accessories are warranted for a period of 1 year. For more information on what our warranty covers, please visit our Warranty Page.
Please note that our Clothing and Backpacks and Other Merchandise carry a 30 Day Warranty.
Asetek Simsports
For Asetek returns and refund requests, please reach out to us directly through our contact form, and our team will assist you promptly.
For products under warranty, repairs will be managed directly by Asetek. This ensures swift and efficient handling of any issues that may arise during the warranty period. Please refer to our warranty policy for detailed information on coverage and terms.
For assistance with warranty claims or repairs, please visit Asetek's dedicated support page at Asetek Support. Their team is equipped to provide expert guidance and resolve any concerns you may have regarding your product's functionality.
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Shipping Costs
Shipping costs are determined by the size and location of your order as follows:
- Small Items: £4.95
- Standard Shipping: £9.95
- Large Items and Orders: £29.95
Please note that offshore locations will incur an additional surcharge of £80 for large items and orders.
Digital purchases, such as GT Omega Gift Cards, have no shipping costs.
For a full breakdown of our shipping rates, please visit our Shipping Page.
Shipping Times
We use FedEx, Parcel Force, UPS, DX Delivery and Royal Mail to send all of our UK orders.
Orders have a transit time of 1-5 business days. Shipping times do vary due to location.
Returns
At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. We offer 14-day returns on products bought from our store.
This excludes Clearance Items which are not eligible to be returned.
For a full breakdown of our Returns policy, please visit our Returns Page.
Warranty
GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems can occur. Therefore GT Omega grants 18 months of manufacturer’s warranty for our chairs, simulator cockpits and desks starting from the day of delivery. All other accessories are warranted for a period of 1 year. For more information on what our warranty covers, please visit our Warranty Page.
Please note that our Clothing and Backpacks and Other Merchandise carry a 30 Day Warranty.
Asetek Simsports
For Asetek returns and refund requests, please reach out to us directly through our contact form, and our team will assist you promptly.
For products under warranty, repairs will be managed directly by Asetek. This ensures swift and efficient handling of any issues that may arise during the warranty period. Please refer to our warranty policy for detailed information on coverage and terms.
For assistance with warranty claims or repairs, please visit Asetek's dedicated support page at Asetek Support. Their team is equipped to provide expert guidance and resolve any concerns you may have regarding your product's functionality.
